Returns & Refunds Policy

Our 30-Day Return Policy

Prime Freight Containers accepts eligible return requests made within 30 days from the date the product is delivered to the customer.

A return request must be submitted within this 30-day period. Requests submitted after the return period has expired may not qualify for a return unless required otherwise by applicable law.

Contact us before arranging or attempting to return a shipping container. Unauthorized returns may not be accepted.

Return Eligibility

To qualify for a return, the product should generally meet the following requirements:

• The return request is submitted within 30 days of delivery.
• The customer can provide the relevant order information.
• The container has not been materially altered, modified, dismantled or damaged after delivery.
• The container remains substantially in the condition in which it was delivered, allowing for its originally disclosed condition.
• The product is not a custom-built or customer-specific item that is excluded from returns under this policy.
• Return authorization has been received from Prime Freight Containers.

Used Shipping Containers

Used shipping containers may naturally show cosmetic and service-related wear, including dents, scratches, faded paint, surface rust, previous repairs, floor wear or other signs of prior use.

Cosmetic characteristics that were disclosed in the product description or are reasonably consistent with the advertised container condition do not automatically make the product defective.

If you believe the container received materially differs from its description, please contact us promptly and provide supporting photographs and your order information.

Damaged, Incorrect or Materially Misdescribed Products

Please inspect your order as soon as reasonably possible after delivery. If you believe you received the wrong container, or that the product arrived with significant damage not disclosed before purchase, contact us promptly.

Include your order number, a description of the issue and clear photographs where appropriate. We will review the information and determine the appropriate next steps.

Depending on the circumstances, an appropriate resolution may include repair, replacement, return authorization or refund.

Custom & Modified Containers

Containers manufactured, modified or configured specifically to a customer's instructions may not be eligible for a standard change-of-mind return once customization or production has begun.

Examples may include containers with customer-requested windows, doors, electrical systems, insulation, paint, partitions, plumbing, HVAC equipment or structural alterations.

This limitation does not remove any rights that may apply where a customized product is materially defective, incorrectly supplied or otherwise subject to applicable consumer protection law.

As-Is or Special-Condition Containers

Products clearly identified as As-Is, repair-grade or otherwise sold with disclosed defects should be reviewed carefully before purchase.

A disclosed characteristic or defect will not normally qualify as a reason for return merely because it was present when the product was purchased.

If the product materially differs from the condition represented in the applicable listing, please contact us for review.

How to Request a Return

To request a return, contact Prime Freight Containers at:

Please include:

• Your name
• Your order number
• The product being returned
• The reason for the return
• Relevant photographs, where applicable
• A current contact email address or telephone number

We will review your request and provide return instructions if the product qualifies.

Return Transportation

Shipping containers are oversized freight products and usually require specialized transportation equipment.

Customers should not independently ship, move or return a container without first receiving return instructions.

For change-of-mind returns, the customer may be responsible for applicable return transportation costs.

Where a return results from an incorrect item supplied by us or another issue for which Prime Freight Containers accepts responsibility, return transportation arrangements will be addressed as part of the approved resolution.

Return Inspection

Returned containers and other products may be inspected after they are received.

The inspection is used to confirm:

• The identity of the returned product
• Its condition
• Whether unauthorized modifications have been made
• Whether damage occurred after delivery
• Whether the return meets the requirements of this policy

We will notify you if additional information is required during the review.

How Refunds Are Issued

Where reasonably possible, refunds are issued using the applicable payment method or refund arrangement associated with the original transaction.

After we process a refund, the time required for funds to appear may also depend on the customer's bank, payment provider or financial institution.

Processing times controlled by a bank or payment provider are separate from our internal refund-processing period.

Original Shipping & Delivery Charges

For an ordinary change-of-mind return, original freight, delivery, unloading or other completed transportation services may not be refundable once those services have been performed.

Where a return is approved because of an incorrect product, material misdescription or another issue for which we accept responsibility, applicable shipping charges will be reviewed as part of the resolution.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

An order may be easier to cancel before it has been processed, modified, loaded, dispatched or assigned to a delivery carrier.

Once transportation, customization or other order-specific work has begun, cancellation may be subject to the actual stage of fulfillment and any applicable costs already incurred.

Refused Deliveries

Customers should not refuse delivery solely because of normal cosmetic characteristics that are consistent with the container's advertised condition.

If there is a significant issue at delivery, contact us as soon as reasonably possible so the matter can be documented and reviewed.

Additional transportation costs resulting from an unjustified refusal of an otherwise correctly supplied product may be the responsibility of the customer.

Refunds for Orders Not Fulfilled

If we are unable to fulfill an order and an acceptable alternative cannot be agreed upon, any amount paid for the unavailable product will be handled in accordance with the applicable cancellation and refund process.

Customers will not be required to accept a materially different substitute container without agreement.

Refund Status

If an approved refund has not appeared after you have received confirmation that it was processed, first check with the relevant bank or payment provider.

If additional assistance is required, contact:

Consumer Rights

This Returns & Refunds Policy is intended to explain our standard commercial return process. It does not exclude, restrict or replace any mandatory rights or remedies that may apply under applicable consumer protection law.